Delivery

If you have any additional questions which do not appear within this FAQ list on our delivery services, please telephone our customer services department on 0115 942 2700. Click on links below for relevant answers:

 

 

How long does your delivery take?

We will aim to deliver the products to you as quickly as possible and following an order we will provide you with an estimated delivery time given by the manufacturer. Deliveries on stocked items can take from 1 to 3 weeks on fully allocated orders depending on the schedules of truck departures. Bespoke products can take as long as 12 weeks as they are made to order. 99% of our deliveries take place on time or earlier than expected, however if for any reasons there were unexpected delays, our customer service team will keep you up to date with the delivery progress if time estimates have previously been inaccurate.

Delivery times will vary according to the range and the model that you have chosen.

Delivery discrepancies: delivery damages, missing items, items not as ordered, faulty goods, unwanted / wrongly ordered goods

We inform you that under any circumstances, if you are not personally present at your property and have left acceptance of your goods to someone else, whomever is at the property represents you, and whatever decisions they take, signatures they sign, will be considered as taken /given on your behalf,

Any discrepancies must be reported upon delivery. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign, otherwise we may not accept your claims, as our own claims would be rejected by our contractors / suppliers. So we trust in your co-operation.

You are kindly requested to check in detail your unboxed products to ensure they are in perfect condition and do not carry any damages, because unless reported on the delivery papers you will be asked to sign before the team leaves your property, any following claims will not be accepted.

Missing items:

Should an item be missed or appear not delivered then we request that you notify us on delivery.

We will endeavour to rectify the matter at the earliest, after delivery.

Faulty goods:

Transit Damages:

Damages to the boxes have to be notified on the delivery note. Failing that, your claim will not be accepted and you are not entitled to a free replacement. When in doubt about the conditions of the content of a box, please ensure you write 'BOX DAMAGED - CONTENT UNCHECKED'.

Manufacturing faults:

Under Warranty: first instance report the fault to us with a full description of alleged fault and a picture by email; if necessary, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.

Not under Warranty: first instance report the fault to us with a full description of the alleged fault and a picture, we may then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. Costs would be charged to customer.

Unwanted goods / wrongly ordered (with the exception of bespoke items, special size items)

In the unlikely event you should want to return an item to us we are pleased to offer all customers 7 working days in which to decide to keep your ordered items or return them to us for a refund. Items to be returned must be repackaged. Only stocked items will be considered for collection. Bespoke items are considered special order status and are subsequently non-refundable and non-returnable. Triumph Designs will deduct from any refund the cost of recovering goods from customers. This is typically Triumph Designs' minimum cost of recovering the item. The cost of recovering goods must be paid prior to collection.

Non Conforming goods (wrong size/wrong finish) 

Like for damaged goods, we will require pictures to be sent by email to document the non conformity. If the material provided by the customer was not of satisfactory quality or insufficient, the company is entitled to an inspection either directly by an internal member of staff, or via legally authorised independents, upon appointment previously booked-in. This will be necessary to proceed with any course of action that include part/full replacement or allowances granting.

It is tacitly understood that either course of action will only be granted on the single parts that prove to be non-conforming. 

Once the product is in stock in our warehouse, how will delivery take place and how long does it take for the hauliers to home deliver? Can you offer me a specific time slot? Is delivery included in the price?

For our standard delivery, we deliver to warehouses/ stores. If you require your order to be delivered to a domestic property, this will come at a surcharge, regardless of the order value, price on application.

For orders under £1000.00, you will be informed of delivery costs upon application. If your order value exceeds £1000.00 plus VAT for a standard warehouse/ store delivery, then you will be granted free delivery.

Our delivery contractors usually aim to deliver within 10 working days although this can vary based on the time of year (i.e pre-Christmas). When the goods are in stock, the delivery contractors will immediately be allocated all stock and contact you to book in a delivery with you for a delivery date suitable to both parties. They normally serve every postcode area from once to twice a week, and they will aim to book in with you for the earliest possible date. You will be advised a 2 hour delivery slot by phone or e-mail, the day prior to delivery (please see 'can I request a specific delivery service i.e. specific time and date?' section for more info).

For goods destined for the below postcodes and areas, delivery comes at a surcharge which depends on the specific area, WHATEVER THE AMOUNT OF THE ORDER.

  • PH7-PH50
  • PA19-PA78
  • KW
  • KA27-KA28
  • AB
  • IV16-IV28 AND IV40-IV63
  • HS
  • ZE
  • PL1 - PL95
  • TA - TQ - EX postcodes
  • Cornwall
  • SW Wales
  • Cumbria + Northumberland + Cleveland + Durham + Tyne and Wear

as well as Northern Ireland and all the British Isles.

What happens if I can't take the delivery on the agreed date?

If you accept a delivery date that you subsequently cannot meet, we will do our best to rearrange delivery. Please note that if the delivery has to be rescheduled less than 2 working days prior to delivery you will be liable to pay the full cost price for re-delivery.

If the crew arrived at your property, as scheduled and booked in, and no-one was found in to allow access, we would allocate reasonable time to contact you and allow you to be at the property, provided it is within reason, (max 15 minutes). Failing that, delivery would terminate and need rescheduling with failed delivery attempt costs to be met by the customer in full.

If a specific timed delivery is requested (i.e. first drop 7 - 9 am), this requires additional charges which will be met by the client; this is a service that cannot always be guaranteed as subject to availability.

Site access to property:

For our standard delivery, we deliver to warehouses/ stores. It is the customer's duty to provide parking under any circumstances. Upon executing a delivery, if the delivery crew encountered restricted access to the property, or restricted parking regulations, this may cause a termination to your booked in delivery. Payment for the failed delivery is wholly met by the client so subsequent re-delivery would have to be charged and suitable arrangements be made not to encounter the same issues.


Restricted time access:

Commonly time allocations allowed for unloading and loading goods fall within 30 min period.

In certain circumstances, if requested by the customer and confirmed in writing, it may be possible for delivery crews to work outside of the allotted 30 minute loading/unloading time restrictions, however all charges incurred with any fines, including clamping and all release fees, are to be covered fully by the client; 

It is the customer's duty to provide a safe environment for our delivery staff, because for Health and Safety reasons, they cannot access sites where building is still in progress, sites with unfinished surfaces, with staircases with no bannister, sites with no utilities. Our crew can only access completely finished properties. If the site was still unfinished, the crew can decide to terminate the delivery, the re-delivery or second call/s required will be fully chargeable to the customer. It is the customer's duty to make sure that the alleys were the crew are supposed to walk along carrying goods, are completely clear of any ornaments, obstacles or other objects, which could represent hazard to their Health and Safety or even be in the way obstructing their way to the room of choice. In the event of any damages to any ornaments left around, we will not take any responsibilities.

For qualifying DHD orders, the room of choice where the furniture is supposed to be dropped off must be completely cleared before arrival of our crew, to allow the crew to move freely and within sufficient space to carry out the job. 

 Who do I contact with queries regarding my delivery?

Once you have placed your order and received your order confirmation you will be given an approximate w/c date for delivery. Should there be any change to this we will contact you as soon as soon as possible to advise you. Should you have any queries on deliveries prior to your chosen delivery day please contact one of our customer advisors on Tel. 0115 942 2700 or to sales@triumph-designs.co.uk.

Can I request a specific delivery service i.e. specific time and date? when do I incur storage costs?

Delivery runs are compiled by postcodes. If your allotted date is not convenient, the booking team will be able to propose an alternative date to suit both parties.

If a specific timed delivery is requested (i.e. first drop 7 - 9 am or am only or pm only), this is a service that cannot always be guaranteed as subject to availability and must be reserved / ordered by the client at time of booking. 

If you were not available on any working week day, Saturday deliveries are possible although subject to availability, extra charges may apply, so please ask for costs to be applied.

Since arrival of the goods in stock, the delivery contractors will contact you within reasonable time, normally within a week, to book in delivery. This allows them to allocate the stock and plan the routes and delivery runs. 

How big is your delivery vehicle?

For standard warehouse deliveries, access is required for a 7.5 ton and greater vehicles.

If you have any concerns for access of delivery vehicles please discuss this when you place your order. If you fail to report eventual access restrictions and upon executing a delivery, the delivery crew encountered problems to reach you, this may cause a termination to your booked in delivery. Payment for the failed delivery is wholly met by the client. Subsequent re-delivery with a specialised vehicle or within a specific allotted time frame will also be charged.

The above is valid in case of any restricted parking regulations.

My door/access to room of choice is quite small - will the furniture fit through it?

Access is not usually a problem but it is your responsibility to ensure that the goods that you have ordered fit into your house. Should you have any concerns or queries please contact our customer service department and they will be able to confirm dimensions.

For qualifying direct home deliveries:

My door/access to room of choice is quite small - will the furniture fit through it?

Access is not usually a problem but it is your responsibility to ensure that the goods that you have ordered fit into the building. Should you have any concerns or queries please contact our customer service department and they will be able to confirm dimensions.

Do we take old furniture away?

This service is available but not included in our prices. Service varies depending on the type and size, and volume of furniture to be removed, so if you are interested in a quotation please contact us on 0115 942 2700 or sales@triumph-designs.co.uk.

How much does delivery cost?

For orders over £1000 + VAT we offer free delivery subject to postcode restrictions. For orders under £1000, delivery costs will be determined upon order. If delivery to a domestic property is required, it will come at a surcharge, regardless of the order value. There will be delivery surcharges, which vary depending on volume, weight and specific postcode, and which we invite you to enquire about to the following postcodes: 

  • PH7-PH50
  • PA19-PA78
  • KW
  • KA27-KA28
  • AB
  • IV16-IV28 AND IV40-IV63
  • HS
  • ZE
  • PL1 - PL95
  • TA - TQ - EX postcodes
  • Cornwall
  • SW Wales
  • Cumbria + Northumberland + Cleveland + Durham + Tyne and Wear

as well as Northern Ireland and all the British Isles.

For deliveries overseas, i.e. Continental Europe, we invite you to contact us for quotations, as the relative suppliers may be able to dispatch in your country of choice at a surcharge.